To set the correct date and time on Android, go to 'Settings -> System (General Management) -> Date and time.' Enable the toggle for 'Use network-provided time (or automatic time).' Having the correct date and time on your phone is important for WhatsApp to sync to its servers, otherwise you won’t be able to download images or videos, as mentioned on the official WhatsApp support page. Open one of the websites, and the tool will tell you whether WhatsApp servers are working properly or not.Īlso read: 13 of the Best WhatsApp Web Tips and Features 6. To verify whether WhatsApp is down or not, you can use third-party tools like Outage.Report or DownDetector. It has happened several times where people are unable to send messages, download images, and similar. Check WhatsApp Server for IssuesĪt times, the problem could be with WhatsApp itself. Sometimes just restarting the phone will fix the media not downloading issue on WhatsApp. Likewise, with the WhatsApp images and videos not downloading issue, restart your Android phone or iPhone. The first step you should always perform when you are troubleshooting an app or device is to restart it. The rest of this tips will focus on the mobile versions of WhatsApp, but note that some of the fixes may apply to WhatsApp Web too, so don't stop reading! 4. If you're using WhatsApp Web (the desktop version of WhatsApp which was recently updated to not even require your smartphone nearby each time you sign in), then it has its own host of problems and fixes. Manually Download Photos and Videos (WhatsApp Web)

Enable Save to Camera Roll (iPhone)Īlso read: WhatsApp Not Working? Here Are the Fixes 1. Sign Out and Back In Again (WhatsApp Web) P.S.: I tried the solutions listed here (disabling adblock and disabling cosmetic filtering to no avail). At this moment it seems like Google Offline Docs is what's interfering with WhatsApp Web's ability to download and upload images, but will keep you all posted when I get a more definitive answer. So then I started disabling the extensions one by one to figure out which one it was that was causing the issue. What I next tried was opening WhatsApp Web in incognito mode and it worked fine.

Image fails to download and gives option to manually download:.

The images below illustrate what happens when I attempt to download an image on WhatsApp Web:

The images download and upload perfectly fine on my mobile, so I know it's not lack of connectivity. My issue is that WhatsApp Web would not download or upload images.

Since I didn't see many recent threads discussing a similar issue, I will post mine here and the seeming fix as well.

Whatsapp web images not downloading